Lecture : MARKETING NOTES (BUSINESS DEPERTMENT)

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According to philip kotler, marketing is a social process by which individuals and groups obtain what they need and want through creating and exchanging products and value with others. According to chartered institute of marketing (cim)(uk), marketing is the management process responsible for identifying, anticipating and satisfying customer requirements profitably. Nb: both definitions stress on the mutual exchange process which is central to marketing, hence the best definition describes marketing as a process by which exchange of mutual satisfiers occurs. Leads to provision of products & services that satisfies our needs (through marketing research). It directly and indirectly creates employment opportunities. It pays for mass entertainment and news that the mass media provides to the public. Eg this program is brought courtesy of royco mchuzi mix. It is the revenue earner to the government through domestic and import duty. eg tax charged on cigarettes beer. It creates foreign currency through export business activities.

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