Management and Organizational Studies 3305A/B Chapter Notes - Chapter 1: Human Factors And Ergonomics, Systems Engineering, Decision Aids

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Chapter 1 : introduction - human factors methods. He introduced time studies and the scientific study of work in the early 1990s. He focused on increasing productivity but not safety or satisfaction. If a system does not work for people, it does not work. Human factors engineering : a discipline that considers the cognitive, physical and organizational influences on human behavior to improve interaction with products and processes. It identifies unrecognized needs that can help avoid mishaps and delight customers. 1. 2 goals and process of human factors engineering. Human factors engineering aims to improve human interaction with systems by enhancing: safety : reducing the risk of injury and death. Design of high-risk systems must focus on safety: performance : increasing productivity, quality and efficiency. Design of workplaces focuses more on performance: satisfaction : increasing acceptance, comfort and well-being. Design of consumer products focuses more on satisfaction. Human factors interventions can satisfy safety, performance and satisfactions simultaneously.

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