TQM Midterm: TOTAL QUALITY MANAGEMENT
Document Summary
1. ____ value-creation (core) processes exist in manufacturing rms and not service rms. 2. ____ process owners are accountable for process performance but do not possess the authority to improve the process. 3. ____ ninety percent of calls are answered within 30 seconds is an example of a manufacturing speci cation. 4. ____ a well-run manufacturing operation can usually compensate for a poor product design. 5. ____ reengineering is the search for best practices in any company, in any industry, anywhere in the world. 6. ____ the rst step in the product development process is preliminary concept development. 7. ____ service standards are generally easier to de ne and measure than manufacturing speci cations. 8. ____ simplifying a product"s design frequently reduces product cost, but rarely improves quality. 9. ____ product liability issues once the product design phase has been completed. 10. ____ concurrent engineering processes improve product design quality but cause product development times to increase. 11. ____ process design is more readily applied to manufacturing operations rather to services.
