BU375 Lecture Notes - Lecture 4: Statistical Process Control, Iso 9000, Hazard Analysis And Critical Control Points
Document Summary
Class 4: agenda, costs of quality, quality measures, productivity, yield. Introduce statistical quality control: 19000, haccp & tqm. Iso 9000 (international organization for standiztion: haccp **wont be tested, costs of quality summary. Internal failure those discovered prior to product leaving the plant: causes include, defective inputs, faulty equipment, poor material handling. Incorrect procedures: ** 4 m"s = isikawa, costs include, scrap, rework, downtime, price reduction necessary to get rid of sub optimal production, external failure costs those discovered after product has left the plant, costs include. Litigation: honoring warranties, compensatory discounts, replacement product, complain management, opportunity costs of lost sales. In house training: measuring quality (i) quality index (qi, costs incurred during product and process design, quality indices can be calculated that assess osts ofquality to some base. Labor costs, manufacturing costs, sales () or number of units of output: total costs of.
