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MKT 300 Chapter 1-10: CMKT300 Notes

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erintortoise751
4 Oct 2021
School
Ryerson University
Department
Marketing
Course
MKT 300
Professor

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Document Summary

A metric is a measuring system that quantifies a trend, dynamic, or characteristic: phenomena, diagnose causes, share findings, and project the results of future events, compare observations across regions and time periods. Managers must quantify market opportunities and competitive threats. Must justify the financial risks and benefits of their decisions. Evaluate plans, explain variances, judge performance, and identify leverage points for improvement all in numeric terms. Managers must select, calculate, and explain key business metrics: how each is constructed and how to use it in decision making. 1. 3 marketing metrics: opportunities, performance, and accountability. Marketers are by no means immune to the drive toward quantitative planning and evaluation. Must measure the new opportunities and the investment needed. Marketers must quantify the value of products, customers, and distribution channels all under various pricing and promotional scenarios. Metrics can help a firm maintain a productive focus on customers and markets: help managers identify the strengths and weaknesses in both strategies and execution.

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Related Questions

Prompt

You are working for a small business owner selling women’s fitness apparel in a strip mall in a town with a population of 20,000. The space next door will become vacant next year once the lease expires, and the property manager has offered your business the opportunity to lease the space. The apparel company is financially sound, yet not seeing sales growth year over year. The company does not have an online sales platform and depends on repeat customers and foot traffic from the gym nearby. You are tasked with determining if there is a valid opportunity to expand the business to the location next door.

Explain the method you would use to research the viability of the company. What are three potential mistakes to avoid in your research and how can you avoid making those mistakes?

 few years, British Sky Broadcasting has transformed the way people in Britain watch and use their television. Before Sky, people could never have imagined ordering a pizza or sending an email from their set. Today it's an accepted thing.

Part of Sky's success has been in its brand - in defining what makes Sky special and in expressing that difference visually, in products and in the actions of people in the company. And that brand has become one of the company's greatest assets. Brands help companies build a relationship with a customer. A good brand not only helps differentiate a company, it also helps the customer feel something as a result. A pair of Nike trainers might make a person feel more fashionable. A Sony minidisc player might make a person feel they are at the cutting edge of miniature technology. A Rolls Royce might make a person feel that they have reached the top.

Some brands even go beyond that and become so well known that they become generic. This means they're used as a general term for that type of product, even if it's a competitor's product. Walkmans, and Hoovers are a good example. People Hoover the carpet, even if they're really using an Electrolux.

A brand helps customer recognition and enables recognition to be spread by word of mouth as well as by advertising. A brand also adds value. It can allow a company to offer its products at a premium, without reducing the customers' perception of value for money. It also allows a company to extend what they offer to the customer - if a customer trusts one product from that company, they are more likely to trust (and buy) another product from the same company.

That is why Sky has invested so much in its brand. As the first entrant 16 years ago in the field of multichannel television, it had the opportunity to build strong recognition and to even establish itself as the generic brand for multichannel television.

Source: (viewed 10 February 2019)

QUESTIONS

1. In the above article, "if a customer trusts one product from that company, they are more likely to trust (and buy) another product from the same company". Discuss different ways that companies can use to increase brand loyalty. Justify your answers with relevant examples. (5 marks) (500 words)

2. In the above article "brand has become one of the company's greatest assets". Do you agree? Justify your answers with arguments and examples. (5 marks) (500 words)