HTM 4464 Lecture Notes - Lecture 1: Croatian Radiotelevision

• School: Virginia Tech
• Department: Hospitality and Tourism Management
• Course: HTM 4464
• Professor: Kang

Document Summary

Human resources management: lecture #1: hospitality is a people"s business, guests, suppliers, stockholders, employees focus of hr, human resource management (hrm, human deserves both dignity and respect, resource employees b. i. When managed well they add energy and value to the workplace b. ii. It costs 1. 5 times the current salary of an employee to hire a new one at the same postion: management both a science and an art c. i. People management ability to attract, develop, and retain employees c. i. 1. c. i. 2. All managers are hr managers in a sense (recruiting, selecting, interviewing, training, etc. c. i. 3.