BIT 3414 Lecture Notes - Lecture 3: Walter A. Shewhart, Quality Management, Six Sigma
7 Feb 2018
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Document Summary
Quality of design designing quality characteristics into a product or service. Quality of conformance making sure product or service is produced according to design. Fitness for use defined by the customer how well product or service does what it is supposed to. Quality control (sqc) in the 1920s (statistical quality control was used a lot during the war but not much after) Bit 3414 copyright 2017: 1, edwards deming took the ideas public as a teacher during ww ii, developed courses to teach sqc to military suppliers entire country dedicated to war machine. United states: post world war ii: shift back to the production of consumer goods, very little foreign competition. Demand for consumer goods was high but product supply was low (shortages). Made in japan was synonymous with cheap and poorly made products: edwards deming taught sqc in japan popular with the japanese union of.
