ITBE 353 Lecture 5: Chapter+9+Summary
8 Mar 2017
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306 - operations management section 6 - tierney. Chapter 9 six sigma quality) (pages 285 - 300: ge has been a major promoter of six sigma for over 10 years, six-sigma is a highly-disciplined process that helps deliver near perfect products and services. It includes the philosophy and methods used to eliminate defects in processes and products by reducing variation: sigma is a term used to measure how far a process deviates from perfection. Six sigma is world class quality: page 285 total quality management tqm managing the entire organization so that it excels on all dimensions of products and services that are important to the customer. Ge: define, measure determine how to measure the process, analyze determine the most likely causes of defects. Note: these are also matched to their respective dmaic categories listed: flow charts, run charts, pareto charts, check sheets, cause and effect (or fishbone) diagrams, opportunity flow diagrams, control charts.
