MAN 320F Lecture Notes - Lecture 20: Cultural Diversity, Business Case, Organizational Culture
Document Summary
Larger pool of skills, talents, & experiences. Provide service to customers on a global basis. Perceptual, cultural, and language barriers may exists. Cityside is statistically diverse but it"s segregated. Increase profits gain access to diverse clientele. Two tracks one for whites and blacks. Approach to diversity rationalized as access the local community. Market-oriented approach to diversifying the sales division has laead to. The approach an organization takes to managing its diversity derives primarily from how its leader diversify. Discrimination-and-fairness paradigm: we are all the same; differences do not matter . Access and legitimacy paradigm: we accept and value differencein its place . Progress measured by achieving recruitment and retention goal. Use diversity to connect to important constituents groups and markets. There is another way: integration and learning paradigm: we work together with out divverese. Cultural differences are a resource for learning: Can use these differences to inform and enhance core work.
