CMD 465 Lecture Notes - Lecture 2: Countertransference
13 Feb 2017
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It"s often the first time we meet our clients first impressions matter. Frame questions clearly: use clear vocabulary that is easily understood, ask one thing at a time. Not same thing as leading quesiton if done carefully: never talk over an interviewee, silence/pause often happens naturally when taking notes, tag questions often lead to this (but other judgmental comments also can) available. Adjust sequence of topics to anxiety level: factual questions first, more emotional questions when interviewee more comfortable, may need to judge on individual basis. Get more than superficial answers: if quick answers that seem without thought, probe further, pauses/silences may be helpful here. Always inform them if you do record. Clearly intorudce topic about which you are writing/speaking. Avoid using technical language or explain language parenthetically or with examples. Use objective terms, such as observed, completed, demonstrated; avoid subjective terms such as seemed or appeared. Allow people you are communicating with to participate in conversation.
