IDS 401 Lecture Notes - Lecture 14: Customer Service Advisor, Businessobjects, Sentiment Analysis
28 Nov 2017
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Project 3: customer support system part 2. For this project your group will work on project 2 to develop it into a gui application that can help companies guide their customer service tickets and make sense of their customer service conversations. The project delivery sessions will be organized accordingly, and you will receive individual grades for this project. Deliverables: only one submission from each group, you need to submit all the required . java files of your project, do not zip/archive your files. Deadline: sunday, november 26, by 11:59pm (there is a different deadline in the syllabus. The deadline is what is indicated here, nov 26. ) Basic functionalities: handling customer services tickets, storing large bodies of text in a structured way, providing basic analytics about the calls, helping to channel customers" request. Every design requirement for project 2 applies to this project. When ever there is a difference, it is specifically mentioned in the below design requirements.
