BA 3301 Lecture 67: business-communication6 (dragged) 4
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No talking:- a listener must not talk when he is going to listen otherwise, the idea may not be received or it may be interrupted. Avoiding distraction:- the listener should not distract his attention from the speaker to some other object. Shuffling papers or doing any other thing may disturb the person of receiving ideas. Good environmental condition:- the listeners should arrange a suitable condition before and many other such things cause problems in listening. listening. Noise of traffic, poor ventilation, extraordinary warmness or coldness (i) (ii) (iii) A listener is required to concentrate on verbal and non-verbal message. For having good: concentration on message:- concentration, following points are to be considered: (i) (ii) (iii) Controlling emotion and feelings:- sometimes it happens that speaker"s words hurt the feelings of listeners. In this situation the listeners should control his/her emotion and feeling because if he loses temperament, he cannot get the message.
