SCLT 2362 Lecture 1: case 5.1.rtf
12 Aug 2015
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From the standpoint of an individual concerned with accounting controls, the controls are poor from the standpoint of an individual interested in marketing. Instead, the damage or defect must be defined: cosmetically damage good (classified as functional a sellable): a 25% discount granted upon inspection by johnson"s salesperson, slow moving items: no returns, non-moving items (for reasons other than physical damage). No mention was made as to whether it should apply to the jungle jim dolls. The firm might try to enforce but customers might complain that it should not be applied retroactively. I would say yes, retailers should know exactly what the returns policy will be. One element of a customer service policy is to let customers know in advance what the policy is. Assume that it is decided to prepare a statement on returns to be distributed to all retailers and that it should be less than a single double-spaced page.
