BUAD309 Lecture Notes - Lecture 4: Emotional Labor
22 Feb 2018
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Document Summary
How do emotions affect behavior in the workplace. Managers worked to make emotion free environments. Now we know that emotions cannot be separated from the workplace. Personality- moods and emotions have a trait component. Time of day- there is a common pattern for all of us. Happier in the midpoint of the daily awake period. Sleep - poor sleep increases negative affect. Emotional labor- an employees expression of organizationally desired emotions during interpersonal transactions at work. Emotional dissonance- occurs when employees have to project one emotion while simultaneously feeling another. Can be dangerous and lead to burnout. Surface acting: hiding one"s inner feelings and foregoing emotional expressions in response to display rules. Deep acting: trying to modify one"s true inner feelings based on display rules. Perceive emotions in the self and others. Regulate one"s emotions accordingly in a cascading model. Emotional intelligence hsould be a hiring factor, especially fro social jobs.
