BUAD309 Lecture Notes - Lecture 7: Social Loafing, Employee Benefits, Shared Belief
6 Jan 2018
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Document Summary
4 stage development process of groups: mutual acceptance. Set expected behaviors, highly motivated, productive, independent work: control and organization. Process gain: performance improvements that occur because people work together rather than alone. Process loss: performance decrements that occur when a team performs worse than the individual members would have had they worked alone. Team efficacy: a team"s shared belief that it can organize and execute the behaviors necessary to reach its goals. Trust: belief that other people will honor their commitments, especially when this is difficult to enforce. Social facilitation: occurs when people are motivated to look good to others and want to maintain a positive self image. Roles: define the behaviors and tasks each team member is expected to perform because of the position she holds. Performance declines due to confusion and frustration with training and lack of top management direction. Performance increases due to increasing familiarity with the team process and restoration of internal leadership.
