BUAD309 Lecture Notes - Lecture 4: Organizational Commitment

• School: University of Delaware
• Department: Business Administration
• Course: BUAD309
• Professor: Levandusky, Natalie

Document Summary

Attitudes: a person"s complexes of beliefs and feelings about specific ideas, situations, other people. Structural components of attitudes: cognition: the knowledge a person presumes to have about something, affect: a person"s feelings toward something. Cognitive dissonance: the anxiety a person experiences when her behavior contradicts her attitudes or when she simultaneously holds two contradictory attitudes. Why attitudes change: availability of new information, changes in the object of the attitude, object of the attitude becomes less important. Job satisfaction: the extent to which a person is gratified or fulfilled by his or her work. Employee engagement: a heightened emotional and intellectual connection to the job that induces an employee to apply discretionary effort to the work. Organizational commitment: a person"s identification with and attachment to an organization. Affective commitment: positive emotional attachment to the organization, its values, and its goals. Normative commitment: a feeling of moral or ethical obligation to the organization.