CMN 134 Lecture Notes - Lecture 3: Active Listening
24 Mar 2017
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70% waking time communicating: 9% = writing, 16% = reading, 30% = speaking, 45% = listening. Remember 25% of that content after two days. Hearing: is a biological activity that involves the reception of a message through sensory channels. Listening: the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention. Listening is a high energy process that requires effort and skills. Tuning out dull/irrelevant topics (ie: yugioh/stuff that doesn"t interest you, but you have to try to stay connected to the conversation because it means something to them. Criticizing delivery or physical appearance (when a coworker has a bad habit, Right? focus on what is being said not how it is being said) Dialogic listening: incorporates active listening skills and looks at how people can collaborate on the listening process. Ethnocentric point of view: thinking that your point of view is the preferred view and the right one.
