PSYC 361 Lecture Notes - Lecture 20: Employee Assistance Program, Cognitive Restructuring, Job Design
7 Dec 2016
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Document Summary
Stress & occupational health: stressors & strains. Stress: the experience of being pushed paste our limit: can be episodic (varying life experiences) or chronic (consistent, chronic leads to more extreme outcomes. Stressors: physical or psychological demands that lead to stress. Strain: undesirable personal outcomes that result from stress. Describe two common physical/task stressors: physical characteristics and conditions of the work environment, noise, temperature, personal space/overcrowding, demands or requirements of a job and/or job tasks, work pace, workload, and number of hours worked. Manager give conflicting expectations (rc), supervisor has you covering several peoples" roles while they are out sick (ro) Negative influence on information processing: impairs memory, reaction times, perceptual accuracy, creativity, decision making. Describe the yerkes-dodson law: performance is highest when stress is moderate. Research in orgs has not supported yerkes- dodson law: more stress= lower performance linear relationship. Extreme state of psychological strain from prolonged exposure to chronic stress that exceed individual"s coping resources.
