STHM 1113 Lecture Notes - Lecture 10: Human Resource Management, Hawthorne Effect, Scientific Management
3 May 2018
School
Department
Course
Professor
Principles of Management
• What is management?
◦ Management is the process used to accomplish organizational goals through planning,
organizing, leading, and evaluating people and organizational resources
▪ Old definition had the word control, replaced with evaluate
◦ Motivational Theory: Review- what are the types of motivation
▪ Engagement: AN employee’s level of motivation, passion and commitment
▪ Manager’s job: Motivate people to join and stay with organization; to achieve
organization’s goals in an efficient and cost-effective manner
▪ “Happy workers lead to happy customers, and happy customers lead to
successful business"
• History and Context of Management Theory
◦ Belief that there is one best way to perform a job
◦ Frederick Taylor: Early 1900s, Scientific Management Theory (Taylorism)
▪ Managers are dictators
▪ Observation and stopwatches
▪ Time motion studies
▪ People are viewed as machines that need to be programmed
▪ Use extrinsic economic rewards to motivate employees (Pay and benefits)
▪ Still in use today...
• Advancements in Management Theories
◦ Hawthorne Studies: The effect of lighting on workers productivity in late 1920’s
▪ Study lasted 6 years; deemed a total failure in Scientific Management Theory
▪ Workers kept increasing productivity despite whether lighting was dim or
bright, humidity high or low, temperatures high or low
▪ Defied all scientific management theory explanations
▪ What was happening?
▪ Works felt special being part of the study and wanted to stay in group
(Inclusion)
▪ Their ideas were used in the study (engagement)
▪ Human side of motivation: People behave differently when they know
they’re being observed and studied (Hawthorne Effect)
• Enter: Human Resource Management
◦ Transformed management thinking from the scientific approach of performing tasks to
the behavior of people
◦ Study: Motivation Theory and Maslow’s Hierarchy of Needs
▪ People are motivated to satisfy unmet needs.
▪ Once one need is met, it no longer provides motivation
▪ Sounds a bit like happiness and Flow Theory
▪ Job contentment becomes important; makes jobs interesting
◦ Recognition that most important assets of a company are its people
▪ Involve employees
find more resources at oneclass.com
find more resources at oneclass.com
