HRM 1101 Lecture Notes - Lecture 5: Herb Kelleher, Thomas Edison, Usaa
20 Feb 2017
School
Department
Course
Professor
Document Summary
How things are done, personality , what a company values. Starts with a vision usually of a founder/executive. Supported by processes, practices, stories, slogans, heroes, rituals, languages. Reflected in the organization"s performance management system (what it measures and rewards) Once a culture is entrenched, it is hard to change. Articulate a vision employees can connect with. Organizational cultures offer reflect the personality of the founder. Walt disney, thomas edison, bill gates, herb kelleher, sam. Deep values and beliefs like 3m, johnson & johnson. Innovation, ethics & sustainability, customer service, diversity, holistic (mind, body, spirit) Google is constantly trying to make their people happier, healthier, and more productive. Ran experiments, collected results, and analyzed them. Google people want to invest long hours on own project. Pattern of incompetence and neglect in company. Failed to disclose essential information of ignition switch defect: 15 employees failed to act appropriately, linked to 13 deaths. If info was disclosed, company would have handled situation differently.
