B MGT 341 Lecture Notes - Lecture 14: Negotiation, Alternative Dispute Resolution, Conflict Resolution
Managing Conflict and Negotiations
Conflict
• Conflict occurs when one party perceives that its interests are being opposed or negatively
affected by another party
Common Causes of Conflict:
• Incompatible personalities or value systems.
• Overlapping or unclear job boundaries.
• Competition for limited resources.
• Interdepartment and intergroup competition.
• Inadequate communication.
• Interdependent tasks.
• Organizational complexity
• Unreasonable or unclear policies, standards, or rules
• Unreasonable deadlines or extreme time pressure
• Collective decision making
• Decision making by consensus
• Unmet expectations
• Unresolved or suppressed conflict
Functional conflict
• is constructive or cooperative conflict characterized by:
o Consultative interactions
o A focus on the issues
o Mutual respect
o Useful give and take
Dysfunctional conflict
• Threates a orgaizatio’s iterests
Conflict resolution
• Work to eliminate specific negative interactions
• Conduct team building
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