BUS 326 Lecture Notes - Lecture 4: Expectancy Theory
15 Oct 2018
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Motivate performance outcomes: distinguish valued behaviors and outcomes from unvalued ones, reward success. Parents late in picking up kids up from day care. At end of week 4, late pickup fine introduced in half the centers. Group with fine had more late pickups compared to the control group that didn"t receive fines. On the folly of rewarding a while hoping for b (kerr) Management hopes for: lt growth, teamwork, setting challenging stretch objectives, commitment to toal quality, high achievement, innovative thinking and risk taking, candor, surfacing bad news early. Strategy differentiate from competitors: every other casino was product based building new and fancy attractions to attract customers. Implementing strategy reduce turnover and get better at managing people. New hiring process: removing quick-quits no one quits until company is sure that there is nothing that they can do to help the employees stay. Person-org fit better the fit, more satisfied, more likely to stay.
