B A 350 Lecture Notes - Lecture 6: Organizational Citizenship Behavior, Emotional Contagion, Workplace Deviance
1 Nov 2017
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Values: enduring beliefs that a specific mode of conduct or end state of existence in preferable. Emotions and ethics over converse or other modes or states. Provides sense of right/wrong, basis of ethical behavior. Develops over time as one stabilizes/matures, starts to stabilize around adolescence. Instrumental values: values that reflect the means to achieving goals. Terminal values: values that represent the goals to be achieved. Hoping you"ll get at the end; happiness; world peace; wisdom; respect. Younger people: value freedom, autonomy, challenge, advancement, work and non work balance: emotions: mental states that typically include feelings, physiological changes, and the. Studies show: achievement, concern for others inclination to act. Short-lived, intense reactions (count to 10, in the moment) Psychologists, 5 basic emotions: happy, sad, angry, fear, shame: consequences of emotions at work. Positive: ocbs (organizational citizenship behavior), improved cognitive functioning, physical and psychological health, creativity, etc. (something positive happens that promotes outcomes)
