10:833:101 Lecture Notes - Lecture 12: Customer Relationship Management, Digital Divide, Machiavellianism

• School: Rutgers University
• Department: Public Policy
• Course: 10:833:101
• Professor: minkoff

Document Summary

Deontological theories- stress motives and intentions as opposed to consequences as the critical factor in decision making. Machiavellianism- the ends justify the means, getting the job done is more important than consequences. Teleological theories- stressing the importance of maximizing what is good . Tuskegee experiment- when the us government gave african american men syphilis and researched on its effects without their knowledge and any treatment whistleblowing- disclosing unethical or wrong behavior in organizations to the public or higher ups. 311 call centers- nonemergency calls that aim to link citizens closer with government broadband- an always on internet connection that supports bandwidth intensive programs. Customer relationship management- managing interactions with current and future customers. Digital democracy- using icts in a democratic process. Digital divide- the gulf between those who have internet and technology access and those who don"t. Information and communications technologies- diverse set of technological tools and resources used to communicate, and to create, disseminate, store, and manage information.