37:533:301 Lecture Notes - Lecture 40: Absenteeism, Goal Setting

• School: Rutgers University
• Department: Human Resource Management
• Course: 37:533:301
• Professor: Hadi El Farr

Document Summary

Critical incident approach: a behavior-based evaluation approach where the evaluation criteria consist of statements or examples of exceptionally good or poor performance employees display over the course of the evaluation period. Focus on actual behaviors rather than traits. To be effective mangers need to keep track of employee behaviors. Also, raters need to be in good position to monitor (observe) employee behaviors. Forced-choice approach: a behavior-based evaluation approach where managers must choose from a set of alternative statements regarding the person being rated. The statements that are viewed higher might not be known by the rater in order to force the rater to choose the most accurate statement. It integrates the benefits of the critical incident approach and the graphic rating scales. It provides raters with a frame of reference for evaluating each performance dimension, possibly achieving higher consistency. It requires a lot of time and effort to develop.