COM 111 Lecture Notes - Lecture 8: Conflict Management
5 Jul 2016
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Conflict a negative interaction between 2 or more interdependent people, rooted in some actual or perceived disagreement. Conflict management the way we engage in conflict and address disagreements with our relational partners. Unproductive conflict conflict that is managed poorly: has a negative impact on the individuals and the relationship, can lead to health problems, leads to aggression in the relationship. Productive conflict conflict that is managed effectively: fosters healthy debate when people are actively engaged, leads to better decision making, spurs relationship growth. Conflict triggers: inaccurate perceptions, incompatible goals, unbalanced costs and rewards, provocation, or the intentional instigation of conflict. Anything the other values: culture and conflict. Affect how willing you are to discuss disagreements. Affect willingness to discuss certain topics (communication boundary management: communication channel. Poor channel choices can lead to conflict. Strategies for managing conflict: escapist strategies: Try to prevent or avoid direct conflict. Used for reasons like personal safety, practicality, and strategy: challenging strategies:
