MGT 3200 Lecture : Mngmt 3200 Notes
Document Summary
Parkinson laws work will fill the time it is given. Survivor syndrome- people who go through man made or certain events. People who survive downsizing go through this syndrome. Unity of command-every employee should report to one and only boss. Five functions of management start sequentially and then simultaneously. Peter principle-people get promoted to the next level of incompetence. To be promoted quickly train your replacement well and communicate with your managers. Managerial subsystems are made up of top managers and middle level management. Total quality management experts est. that it cost five times as much to find a new customer than to keep an old one. 3 ways to provide superior cs: make it easy to complain, make a timely, personal response to the complaint, make sure your response to the complaint is effective. Buckingham and coffmans 4 levels of cs- 1st break the rules: accuracy-cust. Expect the order to be correct and prices correct: availability-cust.
