MGT 3200 Lecture : Jan 28 Notes
Document Summary
Q: according to luthan"s (1988) real manager study, Q: which of the following pairs of environmental components represent the. Q: role differentiation and specialization in an organization: A: help an organization deal with troublesome aspects of the external environment. Q: when an organization engages in a turnaround strategy to combat declining performance, this is an example of: Implications: successful managers and the peter principle, buttering people up is slippery stuff, effective managers and the problem of being so good you"re irreplaceable, engage in succession planning and train ones replacement. The internal environment: environmental scanning, positively related to organizational performance, the foundation on which planning is built. The better you scan, the better you plan. The better you plan, the better you perform . Powerful costumers can decrease your prices, which decreases revenues. Marketing research staying on top of what customers want: the watchword is quality. Don"t: make sure your response to the complaint is effective. leave them hanging over night)
