CIS 310 Lecture Notes - Lecture 7: Yammer, Business Process Reengineering, Social Capital

• School: Louisiana Tech
• Department: Computer Information Systems
• Course: CIS 310
• Professor: Hannah Y.Han

Document Summary

Business process: network of activities that generate value by transforming inputs into out puts. 1. work group process: enables work groups, system only used in a certain department, accounting, marketing. 2. enterprise process: span a whole organization and supports activates in all departments. 3. inter- enterprise process: spans two or more independent organizations. Process effectiveness: how well a process achieves organization strategy. How can we improve business process: change process structure: reorganize system, change process resources: if there is a delay we can add more people to help, change both! 1. we can use is to do things automatically. 2. augmenting human performance activities: control data quality. Crm: customer relationship management, consumer life cycle is same for all businesses. Erp: enterprise resource planning; a suite of applications, a platform. Collaborative management: we have to put management team together. Requirement gaps: very few organizations make their own system, never perfect fit. Social media: use of it for sharing contents among network of users.