PHYSICS 102 Lecture 17:
Document Summary
2. 1 elements of the business structural elements = one of the two major decision categories addressed by a strategy; includes tangible resources, such as building, equipment, and computer systems. Require large capital investments that are difficult to reserve. Most customers evaluate products and services based on multiple performance dimensions, such as performance quality, delivery speed, after-sales support and cost. P = performance with regard to dimension n. Four performance dimensions (1) quality (= the characteristics of a product or service that bear on its ability to satisfy stated or implied needs) Performance quality (= a sub-dimension of quality that addresses the basic operating characteristics of a product or service) Conformance quality (= a sub-dimension of quality that addresses whether a product was made or a service performed to specifications) Reliability performance (= a sub-dimension of quality that addresses whether a product will work for a long time without falling or requiring maintenance) (2) time.
