ECON 1 Lecture Notes - Lecture 4: Infosys, Virtuous Circle And Vicious Circle, Tacit Knowledge
Document Summary
Vicious and virtuous circles in the management of knowledge: the case of infosys. The article talks about knowledge management systems and how are they used in organisations. The article says that knowledge managements process can lead to vicious or virtuous circles. The article studies the effects of virtuous and vicious circles on an organisation, also the effects of knowledge management system at different levels of the organisation. The article applies the theories studied to a technological company in india called infosys, the authors tried to see if these theories provide improvements in managers, employees and organisational performance. Involves all the resources of an organisation processes employees, patterns of interaction among them, knowledge repositories, rules and routines that provide cohesion. Focus on knowledge processes and techniques to yield increasing returns. Result of repeated conversations of knowledge between tacit and explicit. Generates a virtuous circle from the top (individual) to bottom (collective levels of organisation)
