DANCEST 805 Lecture Notes - Lecture 15: Iso 9000, Quality Assurance, Process Capability
Document Summary
The characteristics of a product or service that bear on its ability to satisfy stated or implied needs (value perspective: 2. A product or service free of deficiencies (the conformance perspective: value perspective quality must be judged, in part on how well characteristics of a particular product or service align with the needs of a specific user. Conformance quality is typically evaluated by measuring the actual product or service against some preestablished standards. In order to provide a high-quality service or product a company must: understand what dimensions of quality are most important to users. 2. develop products and services that will meet the users" requirements: put in place business processes capable of meeting the specifications driven by user, verify that the business processes are indeed meeting the specifications, cost of quality. Appraising quality is not the same as preventing defects if there is no improvement. : prevention costs costs to actually prevent defects from occurring in the first place.
