HM 311 Lecture Notes - Lecture 16: Retail Loss Prevention, Safe Deposit Box

• School: JMU
• Department: Hospitality Management
• Course: HM 311
• Professor: william Frye

Document Summary

Security department responsibilities: safety and comfort of, guests, employees, vendors/ suppliers, others. Loss prevention of property & assets of: guests, employees, owners/ corporation, others. Security department duties: key/ lock control, guestroom security, control of persons on premises, protection of assets, emergency situations, communications, security records. Why hotel security is important: guests expect safe & secure environment. Litigious society: deep pockets situation, need for authority exist, large group of people under one roof, hotel"s offerings may affect guest conduct. Inviting environment for crimes: the public relations nightmare, society only remembers the bad incidents that occur on your property, potential loss of revenue. In-house personnel: contract security, off-duty police officers, manager on duty, existing staff only, team concept. Types of keys: guestroom keys, room key, section key, floor key, master key, emergency key, one shot key, failsafe keys, safe deposit box, box key, guard key, safe deposit box procedures.