HM 311 Lecture 13: November 8
11 Nov 2018
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Laundry supervisor, room inspectors, houseman, special project, turn-down housekeeping. Usual work shifts: executive housekeeper: m-f 7am-6pm, asst. exec housekeeper: m-f 3-11pm; sat 7am-11pm; sun 8am-11pm, room attendants: m-sat 8-5pm; sun 9am-6pm, public areas: daily 9am-6pm, floor techs: nightly 11pm-7am, turn-down service: 5pm-11pm. Primary duties: supervises, hire, discharge, discipline, train, coach, motivate, evaluate. Number one factor of guests making a decision to stay at a hotel: female - safety & security and cleanliness; male - cleanliness. Par: par of linens the amount of linens you need in your hotel for one day.
