MGT 125 Lecture Notes - Lecture 24: List Of Fables Characters, Performance Appraisal, Proactivity
27 Oct 2020
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Document Summary
The role of controlling in the management process. Planning - to set the direction: decide where you want to go, decide how to best go about it. Organising - to create structures: structure, communication. Leading - to inspire effort: motivation leadership. Controlling - to ensure results: measure performance, take corrective action. Example of the control process: a cybernetic control system. One that is self-contained in its performance- monitoring and correction capabilities. Yet without measurement, effective control is not possible: measurement of performance requires information, sources of information for measuring performance. Need for action = desired performance - actual performance. A historical comparison uses past performance as a benchmark for evaluation. A relative comparison uses the performance achievements of others as the evaluation standard. An engineering comparison uses standards that are set scientifically. An after-action review formally examines results to identify lessons learned in a completed project or special operations. The accumulated end result of all work processes and activities.
