BBG E231 Lecture Notes - Lecture 31: Cheque, Know Your Customer
Document Summary
However, the customer is entitled to change his specimen signature once in a few years. V) the customer has to bring his passbook (in case of s. b. Accounts) and cheque book (if he enjoys this facility), whenever he visits the bank in person. It will save a lot of time for himself and the bank staff. Vi) whenever the customer visits the bank for the second time, for completing an unfinished job, it is advisable to carry all the relevant papers and documents in full set, without fail. Vii) those customers who have cheque book facility shall not ask for a withdrawal form or a loose cheque, because in the cbs environment it will be difficult to oblige them, especially when they want cash withdrawal. This is because certain functions can be carried out only at the home branch" (e. g. issuance of a new cheque book or a debit card, account closure, change of address etc.
