AHS 340 Lecture Notes - Lecture 7: Technical Management, Interpersonal Relationship, Knowledge Management
Document Summary
Chapter 7: quality improvement basics: health care quality : degree to which health services for individuals or populations increase the likelihood of desired health outcomes and are consistent with the current professional knowledge. Integration of customers needs within the organization"s leadership and strategic planning process is necessary for creating the conditions for quality. The three process variables are: performance analysis, staff focus, and process management, illustrating that quality improvement is recognized as the organization wide responsibility. Special: due to unusual, infrequent, or unique events that cause the quality metric to deviate from its average by a statistically significant degree. Common: due to the unusual or natural causes of variation within a process. 25. statistical process control: spc: method by which process variation is measured, tracked, and controlled in an effort to improve the quality of the process. Branch of stats that involves time series analysis with graphic data display.
