PAD-3003 Lecture Notes - Lecture 7: Chris Argyris, Theory X And Theory Y, Bureaucracy
20 Oct 2016
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Chapter 2 reading notes: organizational theory and management. Weberian bureaucracy: hierarchical components with a centralized authority, contingent on technological expertise and appropriate training, machine-like efficiency. Gulick, urwick and fayol: posdcrb, fayol"s 14 principles of management, urwick"s 10 guidelines. Brownlow commission: apply classical management to public sector institutions, expanded the office of the president adding aides and committees. Public administration as a science that is studied. Fact-value dichotomy (facts are the only factor when managing: robert merton"s challenge. Weberian rigidity unable to adapt to change. A police officer cannot cite all traffic violations that he sees. Groupthink: extreme conformity stops critical analysis and creativity. Weberian model too impersonal, street-level bureaucrats must respond: selznick. Brining outside element in to help make decisions. Fights groupthink with different opinions: barnard. Importance of incentive to secure greater worker cooperation. Leads to greater stability and worker performance. Human side of organizational management: follett. Workers are not machines and must be treated like people.
