COM 3125 Lecture Notes - Lecture 6: Hyperbole, Business Communication
Document Summary
The preferred title for women in business is ________, unless the individual requests otherwise. If you must refer to someone"s disability, the best wording would be (an employee with physical handicaps. a handicapped employee. a crippled employee. any of the above- all are equally effective. ) none of the above-all are equally offensive. Using the term crippled in business communication is an example of disability bias. To help establish credibility with your audience, you should show that you are confident and that you believe in yourself and in your message. Using endorsements to gain credibility with your audience can be an effective strategy, as long as your audience views the person making the endorsement as an expert. Using hyperbole when offering praise to fellow employees is less effective than pointing out specific qualities that warrant praise. In business messages, using phrases such as, "we trust that this will resolve the issue" requires care, since it can diminish the writer"s credibility.
