MAN 3025 Lecture Notes - Lecture 3: Balanced Scorecard, Reward System, Organizational Culture
3 Oct 2018
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Document Summary
Management- the art of getting stuff done through other people. The nature of planning managerial work: polc: planning- setting objectives, determining new course of action for achieving objectives, organizing- dev. Org. structures and allocating hr to ensure completion of objectives: leading- social and informal sources of infl. Used to inspire others to take action: controlling- ensuring managerial actions don"t deviate from standards and ensure consistent behavior. Corps consider insterests of society, assume responsibility for impact of activities. Individual level performance- ind. are recruited, picked and hired to take responsibility for fulfilling the job description. Extras that add value but aren"t part of formal job description. Ocbs- organizational citizenship behaviors, there are 7 different types: helping behaviors, sportsmanship, org. loyalty, org. compliance, ind,. initiative, civic virtue, self development. Function of firm"s success is in producing benefits for owner. Proactive personalities use initiative to solve problems. False consensus error- we make ourselves more similar to others.
