QTM 385 Lecture Notes - Lecture 7: American Sociological Review, Retail Banking
16 Jan 2019
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Jobs: customer service rep, personal banker, business banker, mortgage consultant. Code applicants to measure appropriateness to each of the 4 jobs. Coded resumes -- edu, experience, gender, computer experience, foreign lang. External referrals, external nonreferrals, internals (current employees seeking transfers: hypotheses, external referrals present more appropriate resumes than do external nonreferrals. Referrals more likely to have computer and lang skills, less nonbanking experiences. Greater prop of applicants with 14-16 years of edu: external referrals time their applications better than do external nonreferrals. Conditional on interview, referrals more likely to receive job offer. 27% external nonreferrals granted interviews by wrhr/hiring manager whereas 79% referrals interviewed. Referrals offered jobs 3x rate of nonreferrals: referral/nonreferral diff in prob of being interviewed can be explained by referrals" more appropriate resumes and app behavior, interview selection process. Not supported: discussion, explanations for referrals adv. Emphasize role of referrals to provide extra info to both sides of market.
