IBM 416 Lecture Notes - Lecture 9: Business Process Outsourcing, Global Sourcing, Corporate Social Responsibility
17 Mar 2016
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Document Summary
What are the definitions, characteristics, and examples of following: global sourcing. Procurement of products or services from suppliers located abroad for consumption in the home country or third country. Involves a contractual relationship between the buyer and the foreign supplier, in which the performance of a specific value-chain activity is subcontracted to the firm"s own subsidiary or to an independent supplier: business process outsourcing (bpo) Outsourcing of business functions to independent suppliers such as accounting, human resources functions, it services, and customer service: back office activities. Including, internal, upstream business functions such as payroll and billing: front office activities. Includes down-stream, customer-related services such as marketing or technical support: captive sourcing. Sourcing from the firm"s own production facilities located abroad. Production is carried out at a foreign facility that the focal firm fully or partly owns through direct investment: contract manufacturing. Arrangement in which the focal firm contracts with an independent supplier to manufacture goods according to well-defined specifications.
