DEA 1500 Lecture Notes - Lecture 27: Hospital-Acquired Infection, Cognitive Ergonomics, Hand Washing
27 Apr 2018
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Department
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Professor
REVIEW
1. Work Environments
a. Nature of job of yourself and the person near you affects the effectiveness of
open offices
b. Usually problems with privacy in open offices
i. Feel too distracted, no private conversations
ii. Person by environment interaction
1. Managers respond much more negatively to open office than
clerical jobs due to the confidential nature of the job
2. Maybe a custodian would like open office because it’s easier to
clean
iii. Speech is a very high distracter
2. Open classrooms
a. Inefficient use of space (despite goal to be flexible use of space)
3. Adjacencies
a. What is next to what? What are boundaries like?
b. Being near circulation path problematic
4. Facilities planning and management
a. Planning, design, and management of facilities to enhance organizational
effectiveness and human well-being
i. → organizational effectiveness
ii. → human well-being
b. Examples: textile mill
i. Changing boxes position alleviates back pain
c. Cognitive ergonomics interventions
i. Nosocomial infection (infection in hospital) can be interrupted by hand
washing
ii. Doctors can sometimes forget to wash hands
iii. Moving hand sanitizer to near the patient since that is doctor’s focus →
creates better visibility
d. Teamwork
i. Team workflow instead of independent or sequential workflow
1. Cave and commons
2. Focal points
ii. Or, have private offices interspersed but mostly group spaces
APPLICATION
1. Incongruence between rational sense (where people spend a lot of their time)
a. Creating private offices for the wrong types of jobs → waste of real estate
b. Japanese company (Non-territorial)
i. Non-territorial office → don’t have your own office, but you do have access
to better work space
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Review: work environments, nature of job of yourself and the person near you affects the effectiveness of open offices, usually problems with privacy in open offices. Person by environment interaction: managers respond much more negatively to open office than clerical jobs due to the confidential nature of the job, maybe a custodian would like open office because it"s easier to clean. Team workflow instead of independent or sequential workflow: cave and commons, focal points, or, have private offices interspersed but mostly group spaces. Findings: able to reduce amount of real estate, and quality of space goes up: downside: no ability to have sense of control, personalization, ownership, just in time. Suites of offices, but since consultants are not there often, they have a suite of offices. Traditional: put people with same job in the same place: however, functional inconvenience mixes people up hallway of different jobs.
