UGBA 10 Lecture Notes - Lecture 3: Operations Management, Management System, Product Design

• School: Berkeley
• Department: Business Administration Undergraduate Program
• Course: UGBA 10
• Professor: John Briginshaw

Document Summary

Lecture 1: introduction: using operations management to compete. What is operations management, om: om is in charge of supplying products and services in the right amount, at the right place, at the right time and at the right quality. Resource planning systems (erp) and outsourcing for supply chain solutions: 2000s: wider adoption of supply chain management systems, increase focus on sustainability and the natural environment. Operations management is a vital topic that every business student needs to understand because it is at the heart of the creation of wealth for business and the improvement in the living standards of citizens of all countries. Getting good financial returns for the shareholders is no longer enough. We need to do the right thing for all stakeholders, including not only shareholders but also employees, customers, society and interested institutions. Operation managers are responsible for the production of services and products in an ethical and environmentally responsible way while being responsive to the market.