UGBA 10 Lecture Notes - Lecture 32: Procedural Justice, Charismatic Authority, Social Skills

• School: Berkeley
• Department: Business Administration Undergraduate Program
• Course: UGBA 10
• Professor: John Briginshaw

Document Summary

Maintains status quo and keeps things as they are. Changes status quo and moves people in a new direction. Leadership = a match between what a leader offers and what followers want. Matches change over time and become mismatches. People want to follow when it"s a good deal. When times are going very well or very tough. External factors increase threat to the organization. Trying to change employee behavior is usually met by resistance. Engagement: tell people what the problem is and ask for input on potential solutions. Explanation: tell people what the change will be and why. Principle 1 resource allocation: tell people what will change but not why. Principle 2 economic incentives: tell people what they will get and hope they are swayed by the benefits. Expectation clarity: tell people what to expect as a function of change. Principle 3 organizational structure: use incentives to drive behavior change.