MNGT 3810 Lecture Notes - Lecture 11: Extranet, Body Language, Eye Contact

• School: Auburn University
• Department: Management
• Course: MNGT 3810
• Professor: Christine Newman

Document Summary

A transfer of understanding and meaning from one person to another via a message: communication must have a purpose and the purpose is expressed as a message, can be converted into symbolic form. The communication process: sender - source of the communication. Encoding - converting a message into symbolic form. Message - purpose to be conveyed in the communication. Channel - medium by which a message travels. Feedback was message successfully transferred: feedback: was the correct message received, you have to first encode a message before you can transfer it. Factors affecting encoding: skill - speaking, reading, listening, and reasoning skills, when encoding a message, you must take into account the abilities and attitudes of the. Social cultural system - beliefs and values receiver. Communication channels: formal channels, established by organization, transmit job-related message, follow chain of command. Decoding & feedback: decoding, translating a received message.