ORGS 1000 Lecture 7: Chapter 7

• School: York University
• Department: Organization Studies
• Course: ORGS 1000
• Professor: John Paschakis

Document Summary

An organization"s reputation reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services. Reputation matters to potential consumers and potential employees. Top performers want to work at organizations with clean reputations- to protect their own personal image. The willingness to be vulnerable to an authority based on positive expectations about the authority"s actions and intentions. Fundamental belief that the trustee will act in a way the benefits the trustor and protect them from exploitation and harm. Dependency- trust only becomes an issue when an individual is dependent on and vulnerable to the actions of another party. Put yourself out there" even though you could be met with disappointment. Trust reflects the willingness to take a risk. Trust in lots of companies has declined because of corporate scandals and changing economic times. The perceived fairness of an authority"s decision making. If perceive high levels- think that decisions are fair.