ORGS 1000 Lecture Notes - Lecture 3: Job Performance, Specific Performance, High High

• School: York University
• Department: Organization Studies
• Course: ORGS 1000
• Professor: k

Document Summary

Job performance: employee behaviours that contribute, either positively or negatively, to the accomplishment of organizational goals: task performance (positively, citizenship behaviour (positively, counterproductive behaviour (negatively) For example, a flight attendant inserting a seatbelt buckle: adaptive task performance: thoughtful responses by an employee to unique or unusual task demands. For example, air france skidding off runway to toronto. Task performance behaviours are not simply performed versus not performed. Although poor performers often fail to complete required behaviours, it is just as true that the best performers often exceed all expectations for those behaviours. Many organizations identify task performance behaviours by conducting a job analysis. A job analysis identifies task performance behaviours: a list of all the activities involved in a job is generated. Observations, surveys, and interviews: each activity on this list is rated according to importance, frequency, etc, high importance and frequency activities are sued to define task performance.