HREQ 3010 Lecture Notes - Job Satisfaction, Unemployment Benefits, Telus
Document Summary
Telus"s mission, vision, and value statements are as follows: Mission: at telus digital, our mission is to enable customers and team members to do what they want easily. We"re united through our shared passion to advance the customer experience through our principles. Vision: experiment with new ideas and technologies, be champions of optimization, deliver seamless experience, automate and personalize everything, be agile and collaborate, shape experiences with data-driven insights. Telus, one of the largest telecommunication corporations in canada, operates in a very competitive environment. Therefore, it must ensure that its employees deliver future-friendly services to a large and diverse demographic (telus, 2020). Unlike similar businesses, telus aims to become a part of the community by embracing the change and initiating opportunity (telus, 2020). It represents all members of the company, including those of the lgbtq+ community, aboriginals, and people with disabilities.