ADMS 3410 Lecture Notes - Lecture 12: Employee Benefits, Absenteeism

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Sometimes when setting up training programs, the value of the training programs can be very expensive. Trainers calculate cost benefit analysis to evaluate if the training cost is greater than the benefit. If the training cost is much greater than the benefit, this is a potential loss for the organization. The benefits of a training program can be calculated in monetary or non-monetary terms. Cost-benefit evaluation compares the cost of training in monetary terms to the benefits of training in non-monetary terms. When benefit is calculated in monetary terms this evaluation is called cost-effectiveness. Benefits: rate of turnover, absenteeism, customer service satisfaction and so on. Critics of cost-benefit analyses: some question the need of using return of investment as a perquisite for all training decisions, many critics" cost-benefit analyses question the use of quantifying outcomes (first step of cost benefit analysis). Net benefit: value of benefit cost of program. Benefit-cost ratio: benefit / by cost of program.

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